Who should I contact for help with a gaming problem?

First, reach out to hibjee's 24/7 live chat support — we speak Bengali and are ready to help. You can also email us at support@hibjee.cam. Our support team will help you activate the tools you need and make the right decisions.

🛡️ Safe and Responsible

hibjee Responsible Gaming — Your Safety is Our Priority

Enjoy entertainment within your limits. hibjee is committed to giving you a safe, controlled, and enjoyable gaming experience.

Why is Responsible Gaming Important?

Online gaming and betting can be an enjoyable form of entertainment — as long as it is kept within the right limits. At hibjee, we believe that responsible gaming is not just a rule, it is a way of life. For everyone who gets the chance to play on our platform, we want to make sure that gaming never has a negative impact on their daily life, family, or financial situation.

Gambling or betting should never be considered a source of income. It is entirely a recreational activity. Play within your means, within a set budget, and in a comfortable environment — hibjee is always ready to support you. Use our responsible gaming tools and keep gaming in the realm of enjoyment.

We are committed to maintaining a safe and transparent platform for every user in Bangladesh. On this page, you can learn how to properly use responsible gaming tools and where to get help when needed.

Our Protection Tools

Deposit Limit

Set a limit on how much money you deposit each day, each week, or each month. Once a limit is set, it takes effect immediately. A cooling-off period applies if you want to increase the limit. This is the most effective way to keep your budget under control.

Self-Exclusion

If you feel gaming is getting out of control, temporarily or long-term close your account. You can decide the duration of self-exclusion yourself. No promotional messages will be sent during this time either.

Time-Out Feature

Use the time-out option if you want to take a specific break. It is possible to pause gaming for anywhere from 24 hours up to 30 days. During the break you will not be able to log in to your account or place any bets.

Reality Check Reminder

Automatic notifications are sent at set intervals, reminding you how long you have been playing and how much money you have spent so far. These reminders help you stay aware while you play.

Setting a Loss Limit

Gaming will automatically stop after you have lost a set amount — you decide this limit yourself. This reduces the risk of excessive financial loss and keeps your play planned.

View Transaction History

You can view your complete deposit, withdrawal, and betting history at any time. This helps you review your own gaming habits and take action when needed.

21+

Age Restriction is Mandatory

For those aged 21 or older only

The minimum age to open an account and game at hibjee is 21. The age verification process must be completed at the time of registration. Opening an account or gaming by minors is strictly prohibited. If you know of any minor who is trying to use this platform, please inform our support team.

Warning Signs of Problematic Gaming

If any of the following signs appear in you, it is the right time to seek help.

You are spending more money than your budget and repeatedly playing to try to recover lost money.
You are hiding your gaming from family or friends or lying about it.
You are gaming for long periods while neglecting work, studies, or family responsibilities.
Even when you want to stop playing, you cannot, and you feel restless.
You are taking on debt or breaking into savings in order to game.
You are turning to gaming to escape stress, anxiety, or depression.
Even after spending more time and money than your set limits, you still cannot stop.

Tips for Playing Responsibly

Set Your Budget in Advance

Before you start playing, decide the maximum amount you will spend. When you reach that limit, stop — do not try to recover your losses.

Set a Time Limit

Decide in advance how much time you will spend gaming each day or each week, and try not to go beyond that limit.

Do Not Play on Impulse

Avoid gaming when you are under stress, tired, or have been drinking. Make clear-headed decisions when you are in the right mental state.

Think of Gaming as Entertainment

Never think of gaming as a way to earn money. It is entirely a recreational activity — both winning and losing are normal.

How to Activate Self-Exclusion?

Step 1 — Access Your Account

Step 2 — Choose a Duration

Select your preferred duration from 7 days, 30 days, 6 months, or permanent self-exclusion.

Step 3 — Confirm

Confirm your decision. The exclusion will take effect immediately and cannot be changed before the set period has passed.

Step 4 — Get Support

If you have trouble with the settings or need further assistance, contact our 24/7 live chat support — we are ready to help in Bengali.

During self-exclusion, you will not be able to place any bets, make deposits, or claim promotions on your account. During this time you will only be able to view your previous transaction history and, if you have a balance, withdraw it. While self-exclusion is active, our marketing team will not send you any promotional messages.

Need Help? We Are Always Here

Is gaming causing problems in your life? Do not hesitate to talk to us. hibjee's support team is available 7 days a week, 24 hours a day in Bengali via live chat to assist you. We do not judge — we only help.

24/7 Live Chat Support [email protected]

Common Questions About Responsible Gaming

Log in to your account and go to the "Responsible Gaming" section in the Settings menu. There you will find options to set a daily, weekly, or monthly deposit limit. Reducing a limit takes effect immediately, but increasing a limit requires waiting through a cooling-off period.

While self-exclusion is active, you will not be able to play any games, place bets, or make new deposits. However, the balance in your account remains fully secure and can be withdrawn either after or even during the exclusion period. No promotional emails or messages will be sent during this time.

No. The minimum age to open an account at hibjee is 21. Completing the age verification process at the time of registration is mandatory. Registration and gaming by minors is strictly prohibited, and any such accounts are closed immediately.

Time-out is generally for a short-term break — from 24 hours up to 30 days. It is mainly for a temporary rest or to regain focus. Self-exclusion is for long-term protection — it can range from 6 months to permanent — and is comparatively stricter. If gaming has become a serious problem, self-exclusion is the right choice.

First, reach out to hibjee's 24/7 live chat support — we speak Bengali and are ready to help. You can also email us at [email protected]. Our support team will help you activate the tools you need and make the right decisions.

Yes, absolutely. You can keep deposit limits, loss limits, and reality check reminders active at the same time. These work as complements to each other and help you keep your gaming experience more controlled.

Play Safely, Enjoy Responsibly

Keep your gaming experience at hibjee safe and enjoyable. Browse our FAQ to learn more or speak with us directly via live chat.

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