hibjee's Privacy Policy

0 Introduction

hibjee ("we", "us", or "the platform") is a trusted online entertainment and betting service in Bangladesh. We place the highest importance on the privacy of our users ("you" or "member"). This privacy policy explains how we collect your personal information, the purposes for which we use it, who we may share it with, and the measures we take to protect it.

By creating an account on our website hibjee.cam, you are considered to have accepted the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

1 What Information Do We Collect?

When you register and use the hibjee platform, we may collect the following types of information:

1.1 Information You Provide Directly

• Full name, username, and password
• Date of birth (for age verification — we only serve users aged 21 and above)
• Mobile number and email address
• National ID (NID) or other identity document details (for KYC verification)
• Payment-related information — bKash, Nagad, Rocket, Upay, or bank account numbers

1.2 Automatically Collected Information

• IP address and device identifier
• Browser type, operating system, and screen resolution
• Pages visited, click paths, and session duration
• Information obtained from cookies and similar tracking technologies
• Login times, betting history, and transaction records

1.3 Information From Communications

When you contact us via live chat support or email, the content of those conversations and emails may be stored, and used to improve service quality and resolve disputes.

2 Why Do We Use Your Information?

The information collected is used for the following legitimate purposes:

• Account management: Completing the registration process, verifying identity, and keeping your account secure.
• Service delivery: Processing betting, gaming, and payment transactions, and providing bonuses or VIP benefits.
• Security and fraud prevention: Detecting suspicious activity, ensuring account security, and complying with anti-money laundering (AML) policies.
• Legal compliance: Maintaining records and fulfilling requests from authorities in accordance with applicable laws and regulations.
• Communication and support: Providing important service updates, security notifications, and customer support.
• Service improvement: Analyzing user experience to further develop the platform.
• Responsible gaming: Reviewing information to identify problematic gambling behavior and provide necessary support.

3 Information Sharing and Disclosure

hibjee does not sell your personal information to third parties. However, information may be shared in the following circumstances:

3.1 Service Provider Partners

Necessary information may be shared with selected partner organizations for payment processing (bKash, Nagad, Rocket, Upay, and banks), identity verification, and technical infrastructure management. These partners are contractually bound to uphold our privacy standards.

3.2 Legal Requirements

Information may be disclosed in response to a court order, a lawful request from a government authority, or as required by applicable law.

3.3 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new entity. In such cases, we will endeavor to notify you in advance.

4 Cookies and Tracking Technologies

hibjee.cam uses cookies and similar technologies to help the website function properly and to improve your experience.

4.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functionality cookies: Used to remember language preferences, session settings, and personalized configurations.
• Analytics cookies: Help improve the service by analyzing visit and usage patterns.

4.2 Cookie Controls

You can manage or delete cookies from your browser settings. Please note that blocking essential cookies may prevent some features of the platform from working correctly.

5 Data Protection and Security

hibjee follows industry-standard technologies and practices to ensure the security of your information:

• All data transmission is secured through SSL encryption.
• Passwords and payment information are stored in encrypted form — never in plain readable format.
• Unusual login attempts on accounts are automatically detected and blocked.
• Trained staff are granted access only to the information necessary to provide the service.
• The system is kept up to date through regular security audits and vulnerability testing.

However, transmitting information over the internet is not entirely risk-free. While we take every precaution, we cannot completely rule out the possibility of unauthorized third-party interference. It is your responsibility to keep your account password confidential and to contact us if you notice anything suspicious.

6 Data Retention Period

We retain your information only for as long as necessary. Retention periods are determined by:

• While your account is active: All account and transaction-related information is retained.
• After account closure: Transaction records may be kept for a minimum of five years to comply with legal obligations (such as AML regulations).
• Dispute resolution: If there is an unresolved dispute, relevant information is retained until the matter is settled.

Once the defined retention period has passed, or when there is no longer a legal requirement, personal information is securely deleted or anonymized.

7 User Rights

You have the following rights regarding your personal information:

7.1 Right to Access

You may request to know what information we hold about you. We will provide you with a summary within a reasonable timeframe.

7.2 Right to Correction

If any of your information is incorrect or incomplete, you may request a correction through your account settings or by contacting support.

7.3 Right to Deletion

You may request to close your account. However, information subject to legal obligations may not be deletable before the defined retention period has expired.

7.4 Right to Withdraw Consent

You may withdraw your consent to receive promotional communications from us. However, important service notifications (such as transaction and security alerts) cannot be stopped, as they are an essential part of the service.

To exercise any of the above rights, email us at [email protected] or contact our 24/7 live chat.